Terms of Sale

Last updated: October 2026

Part A. For every purchase

A1. Who you are buying from

The Iconic Lodge S.r.l.s., Via Valassina 183, 22021 Bellagio (CO), Italy. Registered in the Como Companies Register under no. 04062110137, REA CO-417142. Tax code and VAT number 04062110137. Certified email (PEC): theiconiclodge@pcert.it.

Email info@theiconiclodge.com, WhatsApp +39 333 294 4877.

A2. What these terms cover

These terms apply to what you buy on theiconiclodge.com:

objects for the home (Part B), such as KushionMe cushions, artworks, Uyuni lighting and other pieces we add over time;
the Property Clarity consultation (Part C).

Stays at the Lodge are not covered by these terms: they have their own booking conditions.

Most of these terms apply to every buyer. Where a rule protects you only as a consumer, meaning a private person buying outside your trade or profession, we say so.

A3. Prices

Prices are in euros and include Italian VAT. Depending on your country, prices may be shown and charged in another currency, such as pounds sterling or US dollars. These prices are converted from our euro prices and can change with exchange rates: the price that applies is the one shown at checkout when you pay. Delivery costs are added at checkout and shown before you pay.

Orders delivered outside the EU may also be subject to import duties and taxes in your country. These are not included in our prices and are payable by you, usually to the carrier on delivery.

A4. How your order becomes a contract

You must be 18 or over to place an order.

You choose a piece or a consultation date and go to checkout.
Before paying, you see a summary: the item, its total price including delivery, and these terms.
When you pay, you place a binding order.
The contract is made when we send the order confirmation by email. That email repeats the main details and links to these terms, so you keep a copy.

If a price shown on the site is plainly wrong, for example because of a typing error, we will tell you before dispatch. You can then confirm at the correct price or cancel for a full refund.

If a single piece is no longer available, we tell you and refund you in full.

The contract is in English. An Italian version of these terms is available on the site.

A5. Payment

You pay in full when you order. The methods available for your country are shown at checkout. They currently include:

debit and credit cards, through Shopify Payments;
Apple Pay, Google Pay and Shop Pay;
in some countries, local payment methods, such as Bancontact in Belgium;
bank transfer, on request: we email you our bank details, and we dispatch or hand over the piece once the payment has arrived. If it has not arrived within 7 days, the order is cancelled.

Payments are processed by these providers. We never see or store your full card details.

A6. Changing your mind: the right of withdrawal

This section applies to consumers.

You can withdraw from a purchase within 14 days, without giving a reason.

For objects, the 14 days start on the day you, or someone you name (other than the carrier), receive the item. For collection at the Lodge, they start on the day you collect it.
For the consultation, they start on the day you book. Part C explains what happens if the consultation takes place within those 14 days.

You can withdraw in any of these ways:

using the Withdraw from contract here link in the footer of every page of our site;
by sending the form in the Annex;
by any other clear statement to info@theiconiclodge.com.

We confirm receipt on durable medium, such as an email, without delay.

If you withdraw, we refund everything you paid within 14 days of receiving your decision. That includes standard delivery, but not any extra cost you chose for faster delivery. The refund goes to the payment method you used, at no cost to you. For objects, we can wait until the item is back with us, or until you show it has been sent.

To return an object, send it to Via Valassina 183, 22021 Bellagio (CO), Italy, or bring it to the Lodge, within 14 days of withdrawing. Returning an object from Italy or elsewhere in the European Union is free when it comes back unused, in its original packaging: write to us and we send you a prepaid return label. In other cases, the cost of returning it is yours.

You are responsible only for any loss in value caused by handling the item beyond what is needed to see what it is and how it works, as you would in a shop.

If an item comes back used, stained or damaged, we send you photos and deduct the loss in value, and the cost of the return label, from your refund.

The right of withdrawal does not apply to:

pieces made to your specifications or clearly personalised for you (Part B4);
a consultation that has been fully carried out at your express request within the 14 days (Part C).

A7. If something is wrong with your item: the legal guarantee

This section applies to consumers. It is separate from the right of withdrawal: withdrawal is about changing your mind; the guarantee is about an item that does not match what was agreed.

We are responsible for any lack of conformity that appears within two years of delivery. If it shows up within the first year, it is presumed to have existed at delivery, unless that is incompatible with the nature of the item or the defect.

Tell us by email with a short description and, if possible, a photo. We will first repair or replace the item, free of charge and within a reasonable time. If that is impossible, disproportionate or does not work, you can ask for a price reduction or end the contract for a refund. Shipping for guarantee claims is at our expense.

You can take legal action for a lack of conformity within 26 months of delivery. If you collect your order at the Lodge, delivery means the day you collect it.

KushionMe cushions are made from offcuts of fine fabrics. Small variations in weave, colour and pattern placement from the photos are part of how each piece is made. They are not a defect.

A8. Damage in transit

Until you, or someone you name, receive the item, any loss or damage in transit is our responsibility.

If the parcel looks damaged, please note it on the carrier's delivery receipt or refuse it, and tell us as soon as you can with photos. This helps us claim from the carrier. Your legal rights do not depend on it.

A9. Our responsibility

We are responsible for losses caused by our failure to carry out the contract properly, when those losses were foreseeable when the contract was made.

Nothing in these terms limits your rights as a consumer, or any liability that the law does not allow us to limit.

We are not responsible for delays or failures caused by events outside our reasonable control, such as strikes, extreme weather or a failure of the carrier's network. We will tell you promptly and, if the delay is long, you can cancel for a full refund.

A10. Complaints and disputes

If something goes wrong, write to info@theiconiclodge.com. We will reply as soon as we can and try to settle it with you directly.

If we cannot agree, we will tell you which out-of-court dispute-resolution (ADR) body is competent and whether we will take part in its procedure.

These terms are governed by Italian law. If you are a consumer living in another country, you keep the protection of the mandatory rules of that country.

Courts:

consumers living in Italy: the court of the place where you live;
consumers living elsewhere in the EU: you can bring a claim in your own country or in Italy, and we can bring a claim against you only in your country;
consumers living outside the EU: the courts of Italy, unless the mandatory law of your country allows you to bring a claim where you live;
business buyers: the court of Como.

A11. Personal data

How we use your data is explained in our Privacy and Cookies notice.

A12. Changes to these terms

We may update these terms. The version that applies to your order is the one shown at checkout, and it is linked in your confirmation email.

Part B. Objects for the home

B1. What we sell

KushionMe cushions: made from offcuts of fine textile production and hand-sewn in Italy. Most are single pieces, so the cushion you buy is the one shown.
Artworks: photographic prints and other works, each described on its product page.
Uyuni lighting: wax candles lit by an LED flame, made by Uyuni and sold by us as a reseller.

Other objects are described on their own product pages, which also say whether they can be shipped or are for collection only.

Colours on screen can differ slightly from the real piece. If you want to see a piece in daylight before buying, ask us for more photos.

B2. Delivery

We ship from Bellagio. The delivery cost depends on the destination and on the size and weight of your order, and the exact amount is shown at checkout before you pay. Current rates:

Destination	Standard delivery, from
Italy	€9.99
European Union and other European countries	€20
United Kingdom	£20
Rest of the world, including the United States	US$40

Delivery within Italy is free for orders of €300 or more.

Orders to the United Kingdom are accepted from £135.

Each piece is usually ready within 1 to 2 weeks of your order, and we dispatch it within 14 days at the latest. We send you a tracking link. Delivery then usually takes 2 to 7 working days within Europe, and longer for other destinations because of customs. If we do not dispatch in time, you can set us a reasonable extra period; if we miss that too, you can cancel and we refund you in full.

B3. Collection at the Lodge

You can choose to collect your order at The Iconic Lodge, Via Valassina 183, Bellagio, at no cost. Uyuni lighting and artworks are available for collection only.

After your order, we contact you by email or WhatsApp to agree a time. Uyuni pieces are gift-wrapped.

Please collect within 30 days. If you cannot, tell us: we can cancel the order and refund you or, for cushions, arrange delivery at the standard rate.

Buying online and collecting does not change your rights: the 14-day withdrawal period (A6) starts on the day you collect.

B4. Made-to-order pieces

We can make a cushion to order. You first choose a fabric from those we have available; the possible sizes depend on how much of that fabric we have, and we agree the size with you. We then confirm the details, the price and the production time with you in writing. When you confirm the order, you pay 50% of the price as a confirmatory deposit (caparra confirmatoria, art. 1385 of the Italian Civil Code). The balance is due before the piece is dispatched or collected. If you cancel after confirming, we keep the deposit. If we fail to make or deliver the piece, we pay you back twice the deposit.

Because the piece is made to your specifications, it cannot be returned under the right of withdrawal. The legal guarantee (A7) still applies in full.

B5. Artworks

Each artwork is sold as described on its product page: artist, title, technique, dimensions, edition and condition. With each work we give you a signed declaration, on a photograph of the work, with all the information available on its attribution and provenance.

You become the owner of the piece. The copyright stays with the artist or their estate, so you may display and resell the work, but not reproduce it.

Artworks are not shipped: they are collected at The Iconic Lodge (B3).

Part C. Property Clarity consultation

C1. The service

A 60-minute video call on Google Meet with us about the property you describe when booking, followed by a written summary of the main recommendations within 48 hours. The Meet link is in your confirmation email.

To get the most from the call, send photos or plans, two or three references you like, and your main question before the call.

C2. Booking and payment

You choose a date and time in the booking calendar and pay the full fee shown on the booking page at checkout. The booking is confirmed once payment is complete.

C3. Rescheduling and cancelling

Rescheduling: free, up to 24 hours before the start, through the link in your confirmation email.
Cancelling during the 14-day withdrawal period: full refund (C4).
Cancelling after the withdrawal period: full refund if you cancel more than 24 hours before the start. Later cancellations and missed calls are not refunded.
If we cancel: you choose between a full refund and a new date.
Technical problems: if the call cannot take place because of a technical problem on either side, we find a new time together at no cost. Message us on WhatsApp at +39 333 294 4877 on the day.
Late start: the call ends at the scheduled time.

C4. Right of withdrawal for the consultation

This section applies to consumers. You can withdraw within 14 days of booking and receive a full refund.

If your consultation is scheduled within those 14 days, we ask you at checkout to confirm that you want it to take place before the period ends, and that you understand you will lose the right of withdrawal once it has been fully provided. Once the consultation has been fully provided, you can no longer withdraw.

C5. What the advice is, and is not

The consultation offers design and spatial guidance based on what you show and tell us. It is not an architectural, engineering, structural or legal service, and it does not replace a survey, a permit or the work of the professionals you appoint. Decisions about your property, and any works carried out, remain yours.

The consultation is a professional opinion. We give it with care. Not agreeing with the advice is not a reason for a refund. We are not responsible for work carried out by third parties.

C6. Your material and ours

The photos and plans you send stay yours. We use them only to prepare and give the consultation. With your agreement, asked when you book, we may record the call only to write your summary. The recording is deleted within 7 days of sending the summary and is never shared. If you prefer, we take written notes instead. You may use the written summary freely for your own property, but not publish it as your own work.

Annex. Withdrawing from a purchase

Online

Use the Withdraw from contract here link, shown in the footer of every page. Enter your order number and the email address where you want the confirmation (your name is optional), choose the items, then confirm your withdrawal. We send you an acknowledgement by email with the date and time of your request.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: The Iconic Lodge S.r.l.s., Via Valassina 183, 22021 Bellagio (CO), Italy, info@theiconiclodge.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

(*) Delete as appropriate.